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Defibtech UK Distributor
8 Year Warranty

If you have any questions about our products take a look at the frequently asked questions below. If you still can't find what you want to know then email us on webenquiries@martek-lifecare.com and we'll be delighted to answer your query.

Showing  all Defibtech Lifeline AED FAQs

The Defibtech Lifeline AED range offer the following unique features over all other defibrillators:

  • Proven to be the easiest to use AED on the market by several independent studies
  • 8 year warranty – the only defibrillator on the market to offer this length of warranty
  • Unique 7-year battery option available (AED & AUTO)
  • Free software upgrade if the resuscitation guidelines change (other manufacturers may charge for this)

The Lifeline AED and Lifeline VIEW are semi-automatic and the Lifeline AUTO is fully-automatic.

With all 3 AEDs the unit makes the decision of whether or not a shock is required, but the semi-automatic version asks the user to “press the flashing shock button” and will only deliver a shock when the button is pressed. The fully automatic version will automatically deliver the shock without the need for human intervention.  

  • PLEASE NOTE – if a shock is not required the defibrillators WILL NOT allow a shock to be given.

The whole Defibtech Lifeline AED range come with an 8 year manufacturer's warranty.

It is the only defibrillator manufacturer to provide this length of warranty, giving you the peace of mind that the Defibtech AEDs give you quality and reliability.

All of the Defibtech Lifeline AEDs carry out daily self-tests so you know at all times if they are ‘rescue ready’. If any faults are identified then the unit will sound an alert and the status indicator will flash red. 

Therefore the only maintenance required to the Defibtech AEDs are:

  • Replace the pads – after each use or every 2 years (expiry date printed on the packet)
  • Replace the 9 volt battery – this lasts for ~18-24 months and powers the self-test function
  • Main battery pack – this lasts for up to 5 or 7 years (or 125/300 shocks) depending on which battery option you choose

N.B. It is not necessary to perform manually initiated self-tests on the defibrillators; the self-test function will alert you as to when there is an issue with the unit or the battery.  Any manually initiated self-tests will reduce the battery life.

When you buy an AED from Martek Lifecare, you are covered by unlimited aftersales customer service: we will ensure to remind you well before the expiry date on your batteries and pads. That way you'll always remain confident that your AEDs are fully up-to-date and always ready to work in an emergency.

Pads should always be replaced after each use. The 5-year battery is designed to hold enough energy for 125 shocks while the 7-year battery has enough energy for 300 shocks but both will deteriorate over time.  

Even without use both the pads and battery have a set shelf life. The pads have a special conductive gel on them which deteriorates over time, which is why they need replacing.

Pads last for around 2 years and the battery lasts either 5 or 7 years depending on the type (use of the defibrillator will reduce this timescale). The expiry date for the pads is printed on the outer packaging and the expiry for the battery is printed on the battery itself.

Martek Lifecare hold a record of the expiry dates of your pads and battery and will inform you by email as you approach the expiry to give you time to order replacements before your current pads or battery expires.

Pads should always be replaced after each use. The 5-year battery is designed to hold enough energy for 125 shocks while the 7-year battery has enough energy for 300 shocks but both will deteriorate over time.  

Even without use both the pads and battery have a set shelf life. The pads have a special conductive gel on them which deteriorates over time, which is why they need replacing.

Pads last for around 2 years and the battery lasts either 5 or 7 years depending on the type (use of the defibrillator will reduce this timescale). The expiry date for the pads is printed on the outer packaging and the expiry for the battery is printed on the battery itself.

Martek Lifecare hold a record of the expiry dates of your pads and battery and will inform you by email as you approach the expiry to give you time to order replacements before your current pads or battery expires.

Unlike some other AEDs on the market, the Defibtech Lifeline range of defibrillators are completely free to upgrade if the resuscitation guidelines change or if  any software corrections are required.  

In the event of a software change we'll send you a free upgrade card that you simply plug into the side of your AED, allowing you to upgrade the software yourself. A number of other AEDs on the market either require a visit from a service engineer of for the units to be returned to the manufacturer.

This data card technology is unique to the Defibtech AED range.

The Lifeline AED should be stored with the battery pack inserted and the pads connected and stored in the pad holder on the back of the unit.

The unit should be kept in a readily accessible location with the active status indicator (ASI) visible. Keeping your unit in an accessible place, ideally somewhere visible, means that it anyone can get access to it quickly in an emergency saving precious time.  Also by not having it locked away in a room or cupboard you ensure that you can hear alerts given off by to unit to identify any issues found with the daily self-check the unit carries out such as low battery, etc. A number of companies find that putting the unit on display in a prominent place also gives re-assurance to staff/customers that the company is taking steps to ensure their welfare.

There are a number of storage options available from Martek Lifecare in the spares section of our website.