Free Delivery
Defibtech UK Distributor
8 Year Warranty

If you have any questions about our products take a look at the frequently asked questions below. If you still can't find what you want to know then email us on webenquiries@martek-lifecare.com and we'll be delighted to answer your query.

Showing  all Frequently Asked Questions

Sudden cardiac arrest is a condition where the heart's normal rhythm suddenly becomes chaotic. The heart can no longer pump blood effectively around the body and the victim collapses, stops breathing, becomes unresponsive, and has no detectable pulse.

The only proven treatment for SCA is the application of an electric shock to the heart using an automated external defibrillator (AED). This shock helps to restore the heart to a normal rhythm.

SCA can affect anyone of any age. Although the risk of SCA increases with age and in people with heart problems, a large percentage of the victims are people with no known risk factors.

It's a common misconception that a heart attack and sudden cardiac arrest are the same.  

Both a heart attack (myocardial infarction) and a sudden cardiac arrest are heart emergencies, but they're different problems because they're caused by different things.

  • SCA is an electrical problem where the heart's rhythm becomes chaotic and the heart is unable to effectively pump blood around the body.
  • a heart attack is a "plumbing" problem, caused by a blockage of the arteries so the blood struggles to get past the blockage.  

Sometimes a heart attack, which may not be fatal in itself, can trigger a sudden cardiac arrest.  

Many people survive a heart attack, but the survival rates for SCA are much lower because early defibrillation is the ONLY treatment and often there is no defibrillator available. Effective CPR is a crucial part of the rescue, but will not bring back a victim of SCA. CPR in an SCA victim simply delays cell death by carrying oxygen around the body until a defibrillator arrives to reinstate a normal heart rhythm.

According to the Ambulance Service Association's National Cardiac Arrest Audit Report 2006 it's estimated that there are around 60,000 out-of-hospital cardiac arrests in the UK each year.

Survival rates vary across the UK, with between 2-12 per cent (7 per cent average) of SCA patients surviving. These rates vary so much as it depends on the location of the patient: a rural area without fast access to an AED is likely to have a much lower survival rate, because fast treatment with an AED is crucial to the chain of survival.

Bystander action in these cases when every second counts can be the difference between life and death. An AED on-site or in a clear nearby location is essential to saving more lives: the easier the AED is to access and use, the more likely chance of survival will increase.

AED stands for "Automated External Defibrillator".  An AED is used to administer an electric shock to a person who is having a sudden cardiac arrest (SCA). The electric shock restores the heart to a normal rhythm allowing it to once again effectively pump blood around the body. 

AEDs are designed to allow non-medical personnel to save lives.  Two pads, which are connected to the AED, are placed on the patient's chest and then the AED determines if a shock is required to save the victim. If a shock is needed, the AED uses voice instructions to guide the user through saving the victims life. In the case of the Lifeline VIEW AED, these instructions are accompanied by full colour graphics on a video screen to help rescuers act more quickly and easily.

When a person has a sudden cardiac arrest (SCA), their heart's regular rhythm becomes chaotic or arrhythmic, which means it is not pumping blood around the body.

The only proven way of restoring the heart to a normal rhythm is by delivering an electric shock called defibrillation.

Access to defibrillation as early as possible is a vital part in the chain of survival.

Every minute that the heart is not beating lowers the odds of survival by 7% to 10%. After 10 minutes without defibrillation very few people survive.  

According to NHS figures 75% of life threatening incidents, such as SCA, will be responded to within 8 minutes. Assuming the emergency services are called as soon as the person has an SCA, that still means the chances of survival would only be around 20%. If it took 10 minutes or more for the emergency services to arrive then the victim only has around a 5% chance of survival.  

Over 140,000 people in the UK die each year in the UK of SCA and this can be reduced by putting defibrillators into public places and businesses.

Modern defibrillators are designed to be easy to use, even for untrained, non-medical personnel. 

The Lifeline AEDs have been proven several times by independent studies as the easiest range to use for both trained and untrained rescuers. Most recently Centric First Aid confirmed the highest success rate with the Lifeline VIEW AED thanks to the colour screen accompanying clear instructions. Read the study here.

Another  independent study by the University of Illinois the Lifeline AED was proven to be the easiest to use defibrillator for minimally trained bystanders. Read the full study.

The Lifeline AED range has been specifically designed to be un-intimidating for untrained users with just  1 or 2 buttons to push (depending on the model), clear voice prompts, and visual indicator to make it as easy to use as possible.

View an overview video

Modern defibrillators have been designed so that any non-medically trained person can use them even without training.  

The defibrillator pads have a clear diagram on them to show exactly where to place them on the patient.

The defibrillator then provides clear voice prompts to talk you through each step of the defibrillation process including when to perform CPR.

If the patient does not have a shockable rhythm or if the patient is not suffering from a sudden cardiac arrest (SCA) then the unit will not charge for shock.  This makes it impossible to shock someone who doesn’t need it.  

The UK Resuscitation Council state “It is the view of the Resuscitation Council (UK) that the use of AEDs should NOT be restricted to trained personnel.”

In an independent study by the University of Illinois the Lifeline AED was proven to be the easiest to use defibrillator for minimally trained bystanders. Read the full study.

Some people, however, do prefer to have training to give them confidence and feel more comfortable in using a defibrillator. If you do wish to have additional training from a professional trainer then Martek Lifecare can provide this through our training partner.

A statement from the UK Resuscitation Council reads:

 “Although there have been a few cases in the United Kingdom where a claim has been brought against a ‘rescuer’, there have been no reported cases at all where a casualty has successfully sued someone who came to his aid in an emergency.”

It is better to attempt a rescue than to stand by, as every minute counts in sudden cardiac arrest. If you use an AED but a shock is not required (because the patient is not suffering SCA but, perhaps, a heart attack), it will never deliver a shock. This means you can use one safely and with confidence that you will not accidentally deliver a shock to someone who doesn't need it.

The following advice comes from the Resuscitation Council (UK), the body responsible for setting central standards for cardiopulmonary resuscitation in the UK:

"Standard AED pads are suitable for use in children older than 8 years. Special paediatric pads, that attenuate the current delivered during defibrillation, should be used in children aged between 1 and 8 years if they are available; if not, standard adult-sized pads should be used. The use of an AED is not recommended in children aged less than 1 year. However, if an AED is the only defibrillator available its use should be considered (preferably with the paediatric pads described above)."

All the Lifeline AEDs can be provided with both adult and paediatric pads. A simple one-lead connection allows for an easy swap to paediatric pads in an emergency.

The Defibtech Lifeline AED range offer the following unique features over all other defibrillators:

  • Proven to be the easiest to use AED on the market by several independent studies
  • 8 year warranty – the only defibrillator on the market to offer this length of warranty
  • Unique 7-year battery option available (AED & AUTO)
  • Free software upgrade if the resuscitation guidelines change (other manufacturers may charge for this)

The Lifeline AED and Lifeline VIEW are semi-automatic and the Lifeline AUTO is fully-automatic.

With all 3 AEDs the unit makes the decision of whether or not a shock is required, but the semi-automatic version asks the user to “press the flashing shock button” and will only deliver a shock when the button is pressed. The fully automatic version will automatically deliver the shock without the need for human intervention.  

  • PLEASE NOTE – if a shock is not required the defibrillators WILL NOT allow a shock to be given.

The whole Defibtech Lifeline AED range come with an 8 year manufacturer's warranty.

It is the only defibrillator manufacturer to provide this length of warranty, giving you the peace of mind that the Defibtech AEDs give you quality and reliability.

All of the Defibtech Lifeline AEDs carry out daily self-tests so you know at all times if they are ‘rescue ready’. If any faults are identified then the unit will sound an alert and the status indicator will flash red. 

Therefore the only maintenance required to the Defibtech AEDs are:

  • Replace the pads – after each use or every 2 years (expiry date printed on the packet)
  • Replace the 9 volt battery – this lasts for ~18-24 months and powers the self-test function
  • Main battery pack – this lasts for up to 5 or 7 years (or 125/300 shocks) depending on which battery option you choose

N.B. It is not necessary to perform manually initiated self-tests on the defibrillators; the self-test function will alert you as to when there is an issue with the unit or the battery.  Any manually initiated self-tests will reduce the battery life.

When you buy an AED from Martek Lifecare, you are covered by unlimited aftersales customer service: we will ensure to remind you well before the expiry date on your batteries and pads. That way you'll always remain confident that your AEDs are fully up-to-date and always ready to work in an emergency.

Pads should always be replaced after each use. The 5-year battery is designed to hold enough energy for 125 shocks while the 7-year battery has enough energy for 300 shocks but both will deteriorate over time.  

Even without use both the pads and battery have a set shelf life. The pads have a special conductive gel on them which deteriorates over time, which is why they need replacing.

Pads last for around 2 years and the battery lasts either 5 or 7 years depending on the type (use of the defibrillator will reduce this timescale). The expiry date for the pads is printed on the outer packaging and the expiry for the battery is printed on the battery itself.

Martek Lifecare hold a record of the expiry dates of your pads and battery and will inform you by email as you approach the expiry to give you time to order replacements before your current pads or battery expires.

Pads should always be replaced after each use. The 5-year battery is designed to hold enough energy for 125 shocks while the 7-year battery has enough energy for 300 shocks but both will deteriorate over time.  

Even without use both the pads and battery have a set shelf life. The pads have a special conductive gel on them which deteriorates over time, which is why they need replacing.

Pads last for around 2 years and the battery lasts either 5 or 7 years depending on the type (use of the defibrillator will reduce this timescale). The expiry date for the pads is printed on the outer packaging and the expiry for the battery is printed on the battery itself.

Martek Lifecare hold a record of the expiry dates of your pads and battery and will inform you by email as you approach the expiry to give you time to order replacements before your current pads or battery expires.

Unlike some other AEDs on the market, the Defibtech Lifeline range of defibrillators are completely free to upgrade if the resuscitation guidelines change or if  any software corrections are required.  

In the event of a software change we'll send you a free upgrade card that you simply plug into the side of your AED, allowing you to upgrade the software yourself. A number of other AEDs on the market either require a visit from a service engineer of for the units to be returned to the manufacturer.

This data card technology is unique to the Defibtech AED range.

The Lifeline AED should be stored with the battery pack inserted and the pads connected and stored in the pad holder on the back of the unit.

The unit should be kept in a readily accessible location with the active status indicator (ASI) visible. Keeping your unit in an accessible place, ideally somewhere visible, means that it anyone can get access to it quickly in an emergency saving precious time.  Also by not having it locked away in a room or cupboard you ensure that you can hear alerts given off by to unit to identify any issues found with the daily self-check the unit carries out such as low battery, etc. A number of companies find that putting the unit on display in a prominent place also gives re-assurance to staff/customers that the company is taking steps to ensure their welfare.

There are a number of storage options available from Martek Lifecare in the spares section of our website.

Defibrillators
All defibrillator orders are delivered by courier service.

Accessories
Small accessories such as pads or 9v batteries are sent by Royal Mail registered delivery. Larger items or bulk orders are delivered by courier service.

Martek Lifecare delivers to the UK only (including Channel Islands).

We are unable to sell outside of the UK, including the Republic of Ireland. If you are unsure how this affects your requirement, please contact us on 01709 599219. If you are based in the ROI and would like to order one of the Lifeline range of defibrillators, please contact Safety Ireland directly.

Delivery Time
3-5 working days

Delivery Cost
Free on all orders made through the Martek Lifecare website.